Refund policy

Every item is handcrafted, and many products are made to order. This policy explains when cancellations, replacements, and refunds apply.

Order Cancellation
Orders may be cancelled within 2 hours of placement, provided production has not yet begun. Once production starts, orders cannot be cancelled, as materials and labour have been committed.
To cancel, email support@glomo.in

Replacements
We replace items that arrive damaged, defective, or incorrect (wrong item/variant).

• Raise the request within 24 hours of delivery.
• A clear, continuous unboxing video (showing the sealed package being opened) is mandatory as proof.
• Once verified, a replacement is dispatched within 2–4 working days at no extra cost.

Refunds
As our products are made to order, refunds are limited. A refund will be issued when:

• The order cannot be delivered or is lost in transit, and a replacement isn't possible.
• A damaged/defective item is confirmed, but we're unable to replace it.
• You cancel within the eligible cancellation window.
  

Approved refunds are processed to the original payment method within [2–4 working days].

Non-Refundable / Non-Returnable
Change-of-mind, customer-selected wrong size/variant, and personalized/customized items — except where damaged or defective. Requests made after the eligible window or without the required unboxing video cannot be honoured.

How to Raise a Request?
Email support@glomo.in or call/WhatsApp +91 89568 02870, 10am to 5pm (Mon-Sat), with your Order ID and supporting photos/video. We respond within 24–48 business hours.